Accessibility Resources
CarePlus continuously improves our digital experiences to meet or exceed inclusive design best practices and web accessibility standards

We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Web Accessibility Initiative

To provide an accessible web experience, we strive to:

  • Make our content and navigation easy to see

  • Make it easy to interact using a mouse, keyboard, and/or touch screens

  • Provide text and visual alternatives for sounds

  • Provide text and audio alternatives for visuals

  • Support using a computer without a monitor or display

  • Support using assistive technologies to navigate and access content

  • Support the use of native accessibility features on mobile devices and tablets

Contact Member Services if you:

  • are having trouble accessing our websites 

  • can’t find something on our sites

  • need language assistance

  • need information in an alternative format

  • were discriminated against

  • have other communication needs

Please see our non-discrimination Notice page  for information about how CarePlus with applicable federal civil rights laws and information on how to file a complaint if you were discriminated against. 

    You can contact CarePlus by one of the following option

    • Phone with sound waves. Illustration.

      Toll-free numbers

      CarePlus Member Services: 1-800-794-5907 (TTY: 711)

      To speak with a licensed CarePlus sales agent: 1-855-605-6171 (TTY: 711)

    • Envelope. Illustration

      Mailing address

      CarePlus Health Plans
      PO Box 277810
      Miramar, FL 33027

    • Envelope with email at symbol. Illustration.

      Email Address

      Please do not use this email address to communicate confidential information.

      CPHP_MemberServices@Careplus-HP.com