Over-the-Counter Products
Many CarePlus plans provide a monthly or quarterly allowance for approved over-the-counter (OTC) products from CenterWell Pharmacy™*
←Back to Member Resources
Senior woman purchasing over-the-counter products.

Ways to order with CenterWell Pharmacy

Typically, you should expect to receive your OTC items within 10 to 14 business days from the time that CenterWell Pharmacy receives your order.

  • Mail

    Complete the OTC Mail Order Form and mail only the order form pages, using the postage-paid envelope provided, to:

    CenterWell Pharmacy
    P.O Box 1197
    Cincinnati, OH 45201-1197

  • Fax

    Fill out the Over-the-Counter (OTC) Mail Order Form and fax only the order form pages to: 1-888-778-8384

  • Call

    Call CenterWell Pharmacy at 1-800-526-1490 (TTY: 711), Monday – Friday, from 11 p.m. or Saturday 8 a.m. to 6:30 p.m. to check the status of your order.

Senior man holding over-the-counter medications while using his laptop.

Additional questions?

CarePlus members with questions about services available to them should call Member Services.

H1019_CPHPMKTG_M

Last Updated:

12/31/2024

*Plans with a CareEssentials Allowance and/or spending card may also use their allowance in-store at approved retailers. Please see your Evidence of Coverage for benefit details.

Allowance amounts cannot be combined with other benefit allowances. Limitations and restrictions may apply.
Other pharmacies are available in our network.