Why You should Request a Payment Reimbursement
Sometimes when you get medical care or a prescription drug, you may need to pay the full cost. Other times, you may find that you have paid more than you expected under the coverage rules of the plan. In these cases, you can ask our plan to pay you back (paying you back is often called reimbursing you). It is your right to be paid back by our plan whenever you've paid more than your share of the cost for medical services or drugs that are covered by our plan. There may be deadlines that you must meet to get paid back. You can find additional information in your plans’
How to Send Us Your Request for Payment
Submit your requests for payment reimbursement, along with proof of payment, itemized bill listing the item or service received, physician order or medical records if applicable, and any other supporting documentation. You must send the Reimbursement Request Form or signed reimbursement request in writing.
To make sure you are giving us all the information we need to make a decision; you may download, print, and complete a copy of the Reimbursement Request Form below.
If you don’t want to use the form, send us a cover letter with all the needed documentation listed above.
Where to Send Your Request for Payment
Mail your request for payment with any bills, receipts, and/or medical record documentation to us at:
CarePlus Health Plans
Attention: Member Services Department
P.O. Box 277810
Miramar, FL 33027
