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Providers affected by Hurricane Milton with questions about services available to them or their CarePlus-covered patients can call our Provider Services team at 1-866-313-7587, Monday – Friday, 8 a.m. – 5 p.m., Eastern time.
We will phase out our secure Provider Web Services (PWS) in 2024.
For continued access to CarePlus’ secure online tools, please use the multipayer
Learn more about
Availity Essentials is a secure central gateway that lets you:
Through PWS, you can:
To request access, contact your provider services executive or call the CarePlus Provider Operations inquiry line at 1-866-220-5448, Monday – Friday, 8 a.m. to 5 p.m., Eastern time.
CarePlus contracts with Carelon Behavioral Health, Inc. (“Carelon”) to manage its network of providers to render substance abuse and mental health counseling and other treatment to our members. We encourage coordination of care, communication, and information exchanges between behavioral health and medical practitioners.
For convenient, accessible phone or video chat triage, diagnosis, treatment, and prescriptions, you can refer CarePlus-covered patients to CareNow® for all covered services except behavioral health.1 To access CareNow® , CarePlus members can call My Home Doctor at
*Please refer CarePlus members seeking behavioral health telemedicine/telehealth visits to CarePlus’ website at
CarePlus members use our provider directories to select and contact physicians and other healthcare providers.
Please notify us of any changes to the following, so we can update your listing:
To update your information, you can contact your provider services executive by fax at
Note: If your practice is managed by a health system, independent physician association or other practice association (IPA), please report changes to the administrative office of that organization, which will then update your information with CarePlus.
Physicians and other healthcare providers can request to join the CarePlus network of providers by completing the
H1019_CPHPProvider_C_359602FL1123
10/29/2024
CarePlus is an HMO plan with a Medicare contract. Enrollment in CarePlus depends on contract renewal.
South Florida, West Florida, Central Florida, North Florida and Atlantic Coast.
Please call our Member Services number at
Hours of operation:
From October 1 - March 31, we are open 7 days a week, 8 a.m. to 8 p.m. From April 1 - September 30, we are open Monday - Friday, 8 a.m. to 8 p.m.
You may always leave a voicemail after hours, Saturdays, Sundays, and holidays and we will return your call within one business day.
Every year, Medicare evaluates plans based on a 5-star rating system.
© 2025 CarePlus Health Plans, Inc.
