Filing a Grievance
If you find any aspect of CarePlus’ operations, activities, or the behavior of its providers unsatisfactory, you have the right to file a grievance (complaint) at any time. Please note that grievances do not include claims or service denials, as those are classified as
Who can submit a grievance request?
You (member), or a person you appoint can file a grievance. Please refer to the
How can I submit a Grievance?
By phone
Call CarePlus
By fax or mail
Download a copy of the Grievance or Appeal Request Form in
Fax: 1-800-956-4288
Mailing address:
CarePlus Health Plans, Inc.
Attention: Grievance and Appeals department
P.O. Box 277810
Miramar, FL 33027
After we receive the request, CarePlus will investigate the concern and provide a response within thirty (30) calendar days.
You also may submit feedback directly to the Centers for Medicare & Medicaid Services by filling out the
To obtain information on an aggregate number of Medicare grievances, appeals and exceptions filed with the Plan, please call the number on the back of your ID card.
